Customer care

How can we help?

Simple, clear information about shopping with Prejoy. If anything is unclear, please get in touch.

Delivery

Delivery options, costs and estimated times depend on where your order is going. They will be shown clearly before you pay. If you have a question about delivery, please contact us.

Returns

If you would like to return an item, please contact us first so we can guide you through the process. Items should be returned unworn and in their original condition, unless they are faulty.

Refunds

Once we receive and check a returned item, we will let you know whether your refund has been approved. Approved refunds are made to your original payment method.

Exchanges

If you would like a different size or colour, please contact us. Exchanges depend on availability.

Cancellation

If you change your mind about an order, please contact us as soon as possible. Your cancellation rights depend on where you live and the type of item you ordered — see the regional information below.

Product care

Please follow the care instructions on each product page and on the garment label. If you are unsure how to care for a piece, ask us before cleaning it.

Complaints

If you are unhappy with your order or our service, please contact us with your order number and a short description of the problem. We will listen, look into it carefully and reply as soon as we can.

Where you are

Regional information

United Kingdom

If you buy from us online and live in the UK, you usually have 14 days after you receive your order to tell us you want to cancel. Some items are not covered by this right — for example, items made to your measurements or clearly personalised for you. If an item is faulty, damaged or not as described, you may have further rights under UK consumer law. Nothing on this page affects your statutory rights. This page is a simple summary, not legal advice.

Cancellation period: 14 days from receiving your order, subject to exceptions under applicable law
Currency: GBP

Nigeria

For orders delivered in Nigeria, we describe each product clearly and show the full price before you order. Delivery, returns and refund arrangements for Nigeria are explained here. UK consumer rules do not automatically apply to Nigerian orders. If you have a concern, please contact us and we will work with you to resolve it.

Questions

Contact

Our team is happy to help with any question about your order or our pieces.

Contact page