Cancellation & Returns Policy

OVERVIEW

We want customers to be confident when purchasing from PREJOY FASHION HOUSE.

This policy explains cancellation, returns, refunds and the treatment of bespoke or customised products.

Nothing in this policy limits or removes statutory consumer rights that cannot legally be excluded.

YOUR STATUTORY RIGHT TO CANCEL

For eligible online purchases of standard goods, UK consumers generally have a 14-day cancellation period beginning when the goods come into the consumer's physical possession.

You do not normally need to provide a reason for exercising this statutory cancellation right.

There are statutory exceptions, including certain goods made to the consumer's specifications or clearly personalised.

HOW TO CANCEL

To exercise a cancellation right, contact:

admin@prejoyfashion.uk

Please include:

- your name - order number - the product(s) concerned - your clear statement that you wish to cancel/return the order

We may request reasonable information necessary to identify the order.

RETURNING GOODS

Where you cancel an eligible order, you should return the goods without undue delay and generally within 14 days after communicating your cancellation.

Unless applicable law requires otherwise or PREJOY FASHION HOUSE agrees to bear the cost, the customer is generally responsible for the direct cost of returning goods under a statutory cancellation.

Please use an appropriate tracked delivery service for valuable items and retain proof of postage.

CONDITION OF RETURNED GOODS

Goods should be returned in their original condition, with original packaging, labels and accessories where reasonably possible.

You may handle goods only to the extent necessary to establish their nature, characteristics and functioning.

Where applicable law permits, PREJOY FASHION HOUSE may take account of a reduction in value caused by handling beyond what would reasonably be permitted in a shop.

FAULTY, DAMAGED OR INCORRECT GOODS

If goods are faulty, damaged on arrival, materially not as described, or the wrong item has been supplied, contact us as soon as reasonably possible at:

admin@prejoyfashion.uk

Your statutory consumer rights remain unaffected.

We will assess the issue and provide the appropriate remedy required by applicable law.

REFUNDS

Where a statutory cancellation applies, refunds will be processed in accordance with applicable law.

For eligible cancellations, the trader generally must reimburse the customer without undue delay and within the statutory timeframe, subject to the applicable rules concerning return of goods and evidence of return.

Refunds will normally be made using the same payment method used for the original transaction unless another method has been agreed with the customer.

BESPOKE AND CUSTOMISED ITEMS

Products made specifically to a customer's measurements, specifications or personal requirements may be excluded from the ordinary statutory change-of-mind cancellation right where the applicable legal exception applies.

Before production of a bespoke or customised item begins, PREJOY FASHION HOUSE may confirm the specifications, measurements, price, production arrangements and applicable cancellation terms with the customer.

This does not remove statutory rights relating to faulty, defective or misdescribed goods.

SALE ITEMS

Unless otherwise required by law, sale or promotional pricing does not remove statutory consumer rights.

Any additional return conditions specifically applying to a promotion will be communicated before purchase.

EXCHANGES

Where an exchange is offered, availability of the replacement product will be subject to stock and the applicable terms communicated to the customer.

A statutory refund or remedy will not be replaced by an exchange where the law requires another remedy.

INTERNATIONAL RETURNS

Customers outside the UK should contact us before returning goods internationally so that the correct return instructions can be provided.

Customers may be responsible for applicable return shipping costs, customs procedures or import/export requirements where the law permits.

CONTACT

For cancellations, returns, refunds or product issues:

admin@prejoyfashion.uk